Please email questions BEFORE placing an order.

Q. What do I get for my $80?

A. You will receive an original, hand illustrated 9x11 zombie portrait created by Rob Sacchetto. You will NOT receive a computer generated illustration nor will you receive just a digital file. You WILL receive a hard copy and full color illustration suitable for framing or terrifying loved ones. For details on the design process, check out the zombie portrait process.

Q. Can I make any special requests?

A. Rob Sacchetto may entertain some simple requests however he would prefer to interpret your photograph without outside influence. Rob wants to bring out your inner zombie using his own artistic license. Rest assured that you will NOT be disappointed in the results. If you have any questions or requests, please inquire BEFORE ordering.

Q. How do I start the process?

A. You can place your order online buy clicking an order link on the main page. You will be taken to PayPal and later provided with an email address to forward your photo to Zombie Portraits. Once he has your photo and payment, Rob Sacchetto will get to work.

Q. How long will it take to receive my order?

A. Expect your Zombie Portrait to ship in 3 to four weeks from the receipt of your photo. In some cases we may be able to rush your order for an additional fee. Please contact us if you have a short deadline.

Q. Any special photo requirements?

A. You must send a CLEAR headshot. Please ensure that the image and background is well lit and the image is not blurry. Photos that are not clear may be rejected and may result in a longer wait time. Zombie Portraits requires good quality pictures to provide fantastic portraits.

Q. Should I send more than one photo?

A. No. One CLEAR headshot is all that is required. However, this photo is the only reference Rob Sacchetto has to work from. Please ensure that your photograph is clear and your profile is positioned as you would like it to appear in your Zombie Portrait.

Q. Can I send a black & white photo?

A. Yes, that's no problem.

Q. When emailing the photo, which file format should I use?

A. Preferably jpg, however we can accept many other formats including, tiff, bitmap, and photoshop images.

Q. What about group and couple portraits?

A. Couples are indeed possible; however it is $80 a zombie, thus a combined portrait would amount to $160. However, in that case the picture you receive will be 11x14. For groups greater than two, contact us. To order a couples zombie portrait follow an order link on the main page. We will take care of the rest.

Q. How much is the shipping and handling and how do you come to that amount?

A. In the spirit of fairness and to better maintain our own records and minimize overhead, we have opted to go with a flat shipping rate. In all honesty, we sometimes lose money with that policy but we really want to make our service available to everyone. Our handling fee makes up the bulk of the overall attached S&H costs due to our dedication in providing you with an undamaged portrait. The supplies we use ensure that your portrait will arrive undamaged. Once a package has been sent, www.zombieportraits.com is no longer responsible for lost items, nor for items held at the border by the Customs Department.

Q. Do you ship to my country?

A. Sure do, if you want a Zombie Portrait, you will get a Zombie Portrait. We ship to Canada, the US and 'International' - that's you. It's one flat rate regardless of where you are in the 'International' world. If you have further questions, please contact us and we will accommodate your request.

Q. What if I want to order more than one portrait? Do you offer combined Shipping?

A. Sure do, there is no extra shipping charge for two portraits or three portraits, but after that add a dollar per portrait to cover packing and handling. Just order and change the quantity in the shopping cart.

Q. What about copyrite?

A. We reserve the right to use your image for promotional purposes. Other than that, provided that YOU are the subject of the portrait, the image is yours to do with as you wish.

Q. Do you offer gift certificates?

A. Yes we do. Simply click the banner on the front page. Once we receive payment, you will be emailed a certificate suitable for printing.

Q. I have a gift certificate. How do I redeem it?

A. Simply contact us and we will get things in motion.

Q. I'm having trouble with Paypal, what do I do?

A. Paypal is a third party that we have no control over. Contact customer support or call 1-402-935-2050 or email Paypal, we will do the same and together we will get things moving.

Q. I hate Paypal! Any other payment options?

A. Of course. We can arrange payment by check or money order. However, work will not begin on your portrait until your payment has cleared. Email us and we can arrange alternative payment.

Q. What if I am unhappy with my Zombie Portrait?

A. These portraits are badass, you will love your Zombie Portrait.

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